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Store Policies

With our encrypted, Yahoo! Hosted secure order system, running the latest 128-bit SSL v2/v3 encryption, you can purchase safely and with confidence 24 hours a day, 7 days a week. Here are your options:

1) Online at www.source1nutrition.com

2) Mail – Source1Nutrition,P.O. Box 8, Burton OH 44021

Note: A money order or personal check must accompany all mailed orders

Note: At this time we cannot process credit card orders over the phone, sorry for any inconvenience this may cause.

Payment Methods

There are 3 methods of payment available:

1) Credit Card - At Source1Nutrition, we accept the following credit cards:

Visa/Mastercard
Discover
American Express

2) Money Orders - To place an order using a money order, follow the checkout process as normal and select “Money Order” as your payment method. Obtain a money order for the total amount, including shipping charges and sales tax (if applicable). Mail the money order and a copy of the invoice (emailed to you) to:

Source1Nutrition
PO Box 8
Burton, OH 44021

Please make money orders payable to: Source1Nutrition Money orders must be in U.S. funds. Products will not be sent until the money order is received.

3) Personal Check - We will gladly accept your personal check, but please understand it may delay processing. We do not ship orders until we receive payment, and the check clears deposit. To place an order to be paid with a personal check, simply select “Personal Check” as your payment method. Make your check payable to the same address as with Money Orders (see payment option #2). Please allow an extra 7 days for orders by personal check. We apologize for any inconvenience this may cause. A $29.00 fee will be charged for returned checks.

C.O.D. Orders - C.O.D. Orders are not accepted at this time

Note: All orders shipped within Ohio will be charged Ohio Sales Tax at a fixed rate of 6.50%

Shipping Information

Orders received before 12:00pm EST will be shipped within 24-48 hrs, as long as the product is in stock, we usually require one day for order processing to take place.  Orders received over the weekend will be processed on Monday and shipped on the next business day or Tuesday.  Shipping will be via UPS Ground Service at a Flat Rate of $6.95 for orders within the 48 contiguous states up to 5lbs. All orders over 5lbs. will be charged at .40 per lb additional rate. Any order over 100 lbs. will have to be evaluated for shipping costs on an individual basis.  Depending on product availability, orders shipped UPS Ground usually arrive within 1-5 business days from the time your order has shipped, NOT from the day you ordered.
Note: At the discretion of Source1Nutrition, we may substitute a comparable FedEx service in place of UPS.

Free shipping qualifications:

FREE Shipping is offered Via UPS Ground on orders off $199 or more within the 48 contiguous states (excluding ready to drinks (RTD's), liquids which are very heavy, military orders and the LivingFuel Product Line). Source1Nutrition may decide to substitute USPS shipping or FedEx over UPS Ground, and will inform the customer of this change. Only orders placed online are eligible for FREE Shipping.

Other shipping options:

Next Day, Second Day and Three Day air service is available, but must be paid in full by the customer. Shipping charges are based on the weight and destination of your order. You can view the shipping charges in our shopping cart prior to placing your order and can then decide which method is right for you.

PO Box, Military APO/FPO and International - Orders will ship US Mail within 3-5 business days and will be charges actual USPS rates plus $3.00 processing fee per order. Incorrect or incomplete addresses corrected by UPS will be subject to a $5.00 address correction fee, and reshipping charges, unless it is an error on our part.

Order Tracking

You may track your order from the Source1Nutrition.com site.When your order ships, you will receive an email notifying you that your package has shipped along with a UPS Tracking number if requested. Select the “order tracking” link at the bottom of the home page and insert your tracking number. You will see the information regarding your package shipment including: ship date, location and time of each UPS scan, delivery address and scheduled delivery date.

Cancellation of Order

Order cancellation of an in stock item before the item is shipped, will be subject to a 6% administrative charge
Order Cancellation will not be allowed after the item has shipped
If sufficient information is not supplied to ensure proper shipment of your order, it will be cancelled
Ordering against specific state regulations will result in order cancellation

Return Information

Returns must be approved within 14 days of receipt, and received at our distribution warehouse within 30 days of purchase.

  • A return authorization number must be issued for all returns, please contact us at www.customerservice@source1nutition.com  for your authorization number, and return instructions.
  • If product is unopened and unused, return shipping charges must be prepaid by customer
  • If product was damaged, incorrect or defective we will arrange for UPS to pick the product up from you
  • A 20% restocking fee will be charged to all returns
  • Closeout and discontinued items may not be returned.
  • For any opened items, you must deal directly with the manufacturer. If you are unsatisfied with a product based on the fact that it did not work for you, did not like the flavor etc… Please contact the manufacturer directly, some manufacturers provide a warranty on their products. No refund will be allowed in these cases.
  • All returns MUST be properly insured. If your return is not insured and gets lost or damaged in transit, we cannot issue a refund.
  • Shipping charges are not refundable


Note: We cannot accept returns on any Muscletech products.  Muscletech products must be returned to Muscletech directly. Please refer to the customer inquiry phone number on the merchandise.


Backorder Policy

We try and ship all orders as quickly as possible. Occasionally, our distribution warehouse may run out of a certain product. In this event, we will give you an estimated time of availability and give you one of the following choices:

Canceling the out-of-stock items, or
Holding off shipment of your entire order until the product is available, or
Receiving a *partial shipment of the in-stock items first and the out-of-stock items when they become available

*Note: Additional shipping charges will be incurred by the customer for these partial shipments

Chargeback Policy

All references to a "chargeback" refer to a reversal of a credit/debit card charge placed on www.source1nutrition.com. There is no reason for a chargeback to ever be filed. If a credit is due, simply contact us and we will gladly issue it. Unnecessary chargeback's are theft and can be prosecuted. If you feel that your credit/debit card was used fraudulently on www.source1nutrition.com, please contact us for immediate resolution.

You agree that you will not chargeback any amounts charged to your credit/debit card by Source1Nutrition. If you chargeback a credit/debit card charge for a payment initiated by you, you agree that Source1Nutrition may recover the amount of the chargeback in addition to $25 by any means deemed necessary, including but not limited to recharging your credit/debit card or having the amount recovered by a collection agency.

Product Disclaimer

The dietary supplements, weight training and diet programs detailed on Source1Nutrition are to be used by healthy adults above the age of 18. These include, but are not limited to, any pro-hormone (andro or noandro based), and any ephedrine based products.

All statements on Source1Nutrition have not been evaluated by the US food and Drug Administration. The products are not intended to prevent, cure, treat or diagnose any disease. Please go to our links page for a listing of all the nationally recognized Manufactures and for more information on each product before placing your order with us. All Manufactures back there products and the customer should contact them directly with any concerns.

Contact your physician before taking any of the products ordered on this site. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. If uncertain how to perform certain exercises contained on this website make sure you consult with a qualified trainer. When you perform any exercises listed on this site you do so at your own risk. Source1Nutrition accepts no responsibility for injuries that may occur as a result of performing these exercises.

Information about each product is taken from the labels of the products or from the manufacturer's advertising material. Source1Nutrition is not responsible for any statements or claims that various manufacturers make about their products. We cannot be held responsible for typographical errors or product formulation changes. Prices and information on these pages are subject to change without notice. Actual product received may differ from images posted due to manufacturer changes.

Ordering Disclaimer

Your electronic order confirmation, or any form of confirmation, does not signify our acceptance of your order. Source1Nutrition reserves the right to accept or deny shipment to anyone for any reason. Source1Nutrition reserves the right to require additional information before processing any order. If an order appears fraudulent in any way, Source1Nutrition reserves the right to cancel the order, notify the card holder and the proper authorities.

These policies are subject to change at any time without notice.



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